21 dukes terms and conditions
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The Linked Sites are provided for your convenience and information only and, as such, you access them at your own risk.
Each of these individuals or entities shall have the right to assert and enforce these Terms directly against you on its or their own behalf.
Those who choose to access this Web Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
You may not use or export the materials in this Web Site in violation of U. If your dispute cannot be resolved using our customer service team, these Terms describe how we shall proceed with the resolution of the dispute.
Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced.
The Federal Arbitration Act governs the interpretation and enforcement of this dispute resolution provision. Arbitration shall be initiated through JAMS.
Any dispute, controversy, or claim arising out of or relating to these Terms shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures.
Arbitration under this agreement shall be held in the United States county where you live or work, New Jersey, or any other location we mutually agree to, subject to New Jersey law.
The arbitration may award on an individual basis the same damages and relief as a court including injunctive relief. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the Arbitration Rules, and the Terms.
The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded.
The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.
Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court.
After 2 or 3 months my withdrawals began drying up so I asked them about this. Which means it will be nearly 5 years to receive my money.
I was advised they tried to warn me about this by email, chat and phone. This is true, they did. But it would have made no difference because the advice would be for me to keep depositing and play "a lot","every day" in order to maintain a higher vip status which could mean larger withdrawals.
If they put me on that limit it will be 25 years to get my money. I think it is entirely unfair that these limits are not in the terms and conditions.
I had a very lengthy conversation with the manager today in the chat room and have a copy of the transcript. The term you quoted clearly states the word "maximum", so if you expected this as a minimum then that was your misinterpretation rather any lack of clarity within the 21 Dukes terms.
Unfortunately a few RTG groups are well known for this practice of quoting maximum withdrawal or VIP withdrawal limits rather than the limits that the average customer can expect to receive.
I do consider this to be misleading. I need you to provide me with a screen shot showing your withdrawal history. If you could send this to webmaster thepogg.
It would also be useful to see the transcript of your conversation with the 21 Dukes casino manager. I will discuss this issue and try to come to an arrangement where you are paid out at a reasonable rate.
However this is likely to be slower than you or me would ideally like. There has to be some give and take in any negotiation. My justification for this is simple; in a highly volitile market, the Revenue Giants properties occupy a space that caters to the US market.
As the US government restricts transactions to or from online gambling companies, the practices they engage in to do this require finding ways to circumvent the system.
Given that the US is stedily moving towards legitimate licensed online gambling, the companies that are catering to the US market with a license are likely to find themselves squeezed out of the market in the next years.
That being the case, setting up a payment schedule that will take 20 years almost certainly ensures that 21 Dukes will never pay you the full balance.
I consider this policy a specific attempt to deny a player their legitimate winnings. A quick glance shows that the terms and conditions on the 21 Dukes site are word for word the same as those on Casino Moons and Thebes casino.
All 3 of these casinos use TopGame software, but if I look at TopGame casinos outside of this group, the terms are completely different.
As such the only conclusion that can reasonably be drawn is that these 3 casinos share management. Add to this the fact that while the other properties do not have word for word the same terms and conditions, they do carry similar rules about withdrawals, certainly suggesting that the management, if different, are closely sharing notes.
I would appreciate it if you could post in this thread whenever you receive payment. Sorry I could not speed the payment any further, but I hope that my continued pressure on this group will ensure that things do not deteriorate.
For the record I want it noted that lh24 has forwarded on email communications demonstrating that 21 Dukes have declined to make the scheduled payment this month, instead issuing a "random" ID request.
Thanks for confirming that you did not receive a payment in February. If you could recheck your payment method and forward on a screenshot of the relevant time period if no payment has arrived that would be great.
I can say that emails from this group generally go directly to my spam folder so you may have missed them. Thanks for letting me know that 21Dukes have agreed to move you to weekly payments.
Thanks for confirming you have now received a payment. Thanks for confirming that another payment has been received.
Could you also confirm what the balance remaining to be paid is? I suspect I may have got out of sync over the last few weeks.
Thanks for confirming that the payments are still coming through. Can you confirm that your payments are still coming through as agreed and what the current total balance is?
Can you confirm that payments are still being received and the current balance remaining to be paid? Just confirming our monthly check - are you still receiving your funds and how much is left to be paid?